Privacy Policy

Last Updated: 7.1.2025

Valo Visual is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We collect the following personal information:

Personal Details: Name and email address, which you provide via forms.
Preferences: Language preferences for personalized communication.
Technical Information: Cookies and similar technologies collect non-identifiable technical data for analytics.

We do not collect sensitive data such as health or biometric information.

2. How We Use Your Information

We use your information for the following purposes:

Analytics: To analyze website performance and improve our services.
Customer Experience: To personalize your experience on our platform.
Marketing: To send you relevant updates and promotional emails (via Mailchimp).

3. Sharing Your Information

We share your data only with trusted third-party service providers:

Google Analytics: For website traffic analysis.
Mailchimp: For managing email marketing campaigns.

These third parties are GDPR-compliant, and we ensure your data is processed securely.

4. Legal Basis for Processing

We process your personal data based on:

Consent: When you opt-in to receive marketing communications.
Legitimate Interest: For improving customer experience and service analytics.

5. Your Data Rights

Under GDPR, you have the following rights:

Access: Request a copy of your data.
Correction: Update inaccurate or incomplete data.
Deletion: Request the deletion of your data.
Restriction: Limit how we use your data.
Objection: Opt-out of data processing for marketing purposes.

To exercise your rights, contact us at info@valovisual.com

6. Data Retention

We retain your data for up to 10 years or as required by law. If you request deletion, your data will be securely removed unless retention is legally necessary.

7. Security Measures

We take data security seriously and implement the following measures:

SSL encryption for secure data transmission.
Restricted access to customer data.
Regular system updates and backups.

8. Cookies and Tracking

We use cookies to:

Analyze website traffic.
Enhance user experience.

You can manage cookies through your browser settings.

9. International Data Transfers

We do not transfer personal data outside the European Economic Area (EEA).

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be communicated via email or prominent notices on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@valovisual.com